Creating a business plan

Creating a business plan

Introduction

A business plan can be as simple or detailed as you make it but it can be invaluable. Here, we’ll look at why and how.

What Is a Business Plan?

In essence, a business plan is a description of your business; what it will do; what it will cost to run; how it will make a return, and written in such a way that a reader will understand your vision quickly and easily. That’s it!

Do I really need a Business Plan?

The short answer is ‘Yes’.

Over the years, I have started many businesses, but I’ve rejected even more of my wonderful business ‘ideas’.

My principal business has been running since 2003, and the creation of the business plan for that was spread over about six months.

When I was ready to start the business, I had all the information in a logical and presentable format that I could rely on to explain the idea, the funding and the projected income for five years, with the greatest detail in the earlier time frame. With this 27-page document, I was able to secure an immediate line of credit from a high street business bank, along with an overdraft facility. I was also able to use it to demonstrate to potential suppliers that I had a clear vision for promoting and selling their products in my market and secure exclusive rights for the whole Country.

Other ideas I have been able to study and discard as non-viable with little more than a couple of evening research.

I created one small business plan consisting of about four pages of detail, web links, and a simple income/outgoings spreadsheet. The whole thing took about three days, and I ran this business for around four years before selling it at a profit.

In 2016, I was keen on the idea of opening some launderettes. This was a totally new sector for me, so I put a lot of effort into understanding it. I attended a specific tradeshow, spoke to suppliers, joined a trade association and even located a former launderette that was available to let.

After around five months, everything looked perfect; however, a special business planning tool gave me all the essential numbers and cash flows, and it became clear that my Return on Investment (RoI) was going to be at least five years and the required cash at the beginning, even with using finance, made the project non-viable.

I chose not to continue. The premises remained empty for around three years before being taken on by a centralised laundry service. In the shop, they now offer far more than a simple launderette, and this is the only way that this could have been viable.

You can see that to take the time, albeit only a few evenings, to write out your thoughts, and crunch some numbers is time well invested, whether you go ahead or choose to walk away or something in between, like modifying your initial idea, you can’t really go wrong.

The seven best uses for a business plan

  1. To clarify your business concept and goals:
    A business plan helps you clearly define what your business is and what you hope to achieve. It can serve as a roadmap for your business, helping you stay on track and make informed decisions.
  2. To secure funding:
    A well-written business plan can be a key tool in securing funding from investors, banks, or other sources. It can help you demonstrate the viability and potential of your business, and provide a clear plan for how you will use the funds you are seeking.
  3. To attract and retain talent:
    A business plan can help you attract and retain top talent by clearly outlining your vision and mission, as well as your plans for growth and success.
  4. To identify and address potential challenges:
    A business plan can help you anticipate and address potential challenges or obstacles that may arise as you grow your business. By identifying these challenges and developing strategies to overcome them, you can better prepare for the future.
  5. To track progress and measure success:
    A business plan can provide a benchmark against which you can measure your progress and success. By regularly reviewing and updating your plan, you can stay on track and make necessary adjustments to reach your goals.
  6. To gain a competitive edge:
    A well-thought-out business plan can help you stand out in a crowded market and give you a competitive edge. It can help you identify your unique selling proposition (USP) and differentiators, and demonstrate how you can provide value to customers.
  7. To communicate with stakeholders:
    A business plan can be a valuable tool for communicating with stakeholders such as investors, employees, and partners. It can help you clearly and effectively communicate your business concept and plans, and keep everyone aligned and on the same page.

The Pros and Cons of writing a business plan

Of course, like anything, creating a business plan can have both pros and cons.

Pros:

  1. A business plan can help you clarify your business idea and goals. It can help you think through the different aspects of your business and ensure that you have considered all the necessary details.
  2. A business plan can be a useful tool for communicating your vision and strategy to potential investors or partners. It can help you attract funding and support for your business.
  3. A business plan can serve as a roadmap for the development and growth of your business. It can help you stay on track and make informed decisions about your business.
  4. A business plan can demonstrate to potential employees that yours is a professional business led by thoughtful founders
  5. A business plan can help in securing the exclusive sales rights for an OEM
  6. A business plan should be a ‘Living Document’. Revisions from the plan at the time of launch can show that your original idea has evolved, and it is the ideal way to reassess the needs of the business and plan adjustments, such as expansion/acquisition/new products, etc.

Cons:

  1. Creating a business plan can be time-consuming. It can take significant effort to research and gather all the necessary information and to write and revise the plan.
  2. A business plan may not always be accurate. Your assumptions and projections about the future of your business may not always come to fruition, and you will need to revise your plan as you go.
  3. A detailed business plan may not be necessary for all businesses. Some businesses may be able to succeed without a formal plan, especially if they are small or have a simple business model.

Where do you start?

This is the stumbling point that almost everyone encounters, and is often where great ideas go to die when people are discouraged at this point… Don’t be.

Today, I decided to use technology in the form of the free ChapGPT AI tool. Here’s what I did:

  1. Went to the ChatGPT site and registered a free account: https://chat.openai.com/
  2. Created a New Thread
  3. Entered the following prompt in the input box:
    Write a simple business plan outline for a small start-up business named Gleaming Driveways offering pressure washing services for driveways, footpaths, patios, etc. within a radius of 15 miles of Crawley town centre.The new business will need to invest £1500 in cleaning equipment and two days for training. It will also need a van for getting to and from clients at a cost of £3500 including business use insurance.

    Public liability insurance will be £750 per year, payable in 12 monthly instalments.

    USPs for the business are Fully insured, available any day of the week (including weekends), licensed to dispose of commercial waste, fully trained operatives.

  4. Pressed the ‘Generate’ button, and waited about twenty seconds for the following output:

Business Plan Outline: Gleaming Driveways
1. Executive Summary

  • Business Name: Gleaming Driveways
  • Location: Within a 15-mile radius of Crawley town centre
  • Business Type: Pressure washing services for driveways, footpaths, patios, etc.
  • Startup Costs: £5,750 (Equipment, Training, Van, Insurance)
  • Unique Selling Propositions (USPs):
    • Fully insured
    • Available 7 days a week (including weekends)
    • Licensed to dispose of commercial waste
    • Fully trained operatives

2. Business Description

  • Mission Statement: To provide high-quality pressure washing services, ensuring clean and inviting outdoor spaces for our customers in Crawley and the surrounding areas.
  • Business Goals: Establish a strong customer base, expand services, and become a trusted name in pressure washing.
  • Target Market: Homeowners, property management companies, businesses within the 15-mile radius.

3. Market Analysis

  • Industry Overview: Pressure washing is in demand for property maintenance and aesthetics.
  • Target Market Needs: Customers seek professional cleaning services to enhance the appearance of their properties.
  • Competitor Analysis: Identify local competitors and their strengths and weaknesses.

4. Services Offered

  • Pressure washing for:
    • Driveways
    • Footpaths
    • Patios
    • Other outdoor surfaces

5. Startup Costs

  • Equipment: £1,500
  • Training: 2 days
  • Van (including business use insurance): £3,500
  • Public Liability Insurance (annual): £750 (12 monthly instalments)

6. Operations Plan

  • Location: Home-based initially.
  • Daily Operations: Client bookings, pressure washing services, waste disposal.
  • Training: Invest 2 days in training for operatives.
  • Scheduling: Offer flexible scheduling, including weekends.

7. Marketing Strategy

  • Online Presence: Create a professional website and social media profiles.
  • Local Advertising: Distribute flyers, posters, and business cards.
  • Networking: Build relationships with local businesses and property managers.

8. Financial Projections

  • Revenue Projections: Forecast income based on pricing and market demand.
  • Expense Projections: Include ongoing expenses such as insurance and maintenance.
  • Break-even Analysis: Determine when the business will cover its costs.

9. Legal and Regulatory Requirements

  • Business Registration: Register the business name and obtain necessary permits.
  • Licensing: Ensure compliance with waste disposal and environmental regulations.
  • Insurance: Maintain public liability insurance and other required coverage.

10. Risk Analysis

  • Market Fluctuations: Market demand may vary seasonally.
  • Competition: Respond to new competitors by maintaining high-quality services.
  • Equipment Maintenance: Budget for regular maintenance to prevent downtime.

11. Conclusion

  • Summarize the business plan’s key points and the vision for Gleaming Driveways.
  • Emphasize the commitment to providing top-quality pressure washing services and the dedication to customer satisfaction.

This business plan outline should serve as a foundation for your startup, providing a clear roadmap for launching and growing Gleaming Driveways. Adjust and expand upon it as needed to suit your specific circumstances and goals.

And that’s it!

  • Copy the prompt above and paste it into the ChatGPT prompt box.
  • Edit it to suit your proposed business and press ‘GO’.

At this point, you have the skeleton of your business plan, and you just fill in the information needed. Clearly, the more information you can enter into the prompt, the more detailed your output from GPT will be!

If you’ve never used ChatGPT before, think of it as a conversation where you ask someone to do something and it gets done. The more detailed your instructions, the more closely the response will match your instructions.

Conclusion

If you are looking to secure funding or attract investment, a business plan is essential, but more than this, it will allow YOU to look at your proposed business from another, maybe more logical perspective.

There really is no reason to not create your business plan.

FAQ

How short can a business plan be?

Depending on your business, this may be a couple of pages or could run to twenty or thirty pages. It’s up to you; however, if you are looking to raise funding, it needs to have the key elements covered in reasonable detail. These are:

  1. Introduction and overview of the business idea, describing the main offering, sector, and scale.
  2. Description of the market, opportunities, and competition
  3. Some costing figures to show how you will pay for things. This should be by month and go out for at least two years. Don’t forget your own salary, taxes, and allowance for non-earning periods (sickness etc.).
  4. Describe why your business will win custom from your sector, including your future competition.

An old boss of mine had a phrase that works well, and that is: “Verbosity without substance is not required”. Basically, don’t flower it up or go around the houses; get to the point. Spend the time on research and structure rather than fancy verbiage.

Remember, it’s your business plan, but don’t skimp on your research. At the end of the day, you want to have a successful business.

Should I hire someone to write my business plan for me?

Asking for consultation while creating your plan is completely fine; however, there are several benefits to writing your own business plan. By doing so, you can showcase your passion and personality while also evaluating your business and gaining a better understanding of its strengths and weaknesses. Even if you lack confidence in your writing abilities, you can still write a draft and seek assistance from someone to refine and edit it.

How do I start to write my business plan?

Crafting a business plan may appear overwhelming, particularly when beginning the process. But, once you get started, you’ll be surprised at how smoothly you can capture all the essential aspects of your business, including its present position and future aspirations.

Take things step by step and tackle each section individually.

Use our AI prompt above and start with the basics, such as outlining your company, products, services, and objectives, and the rest will follow effortlessly.

Additional information:

  1. For detailed information on the sort of things you need to know, see our Getting Started series.
  2. https://www.gov.uk/government/publications/libraries-alternative-delivery-models-toolkit/stage-7-business-plan
Starting a business – part 4 – Telling the world

Starting a business – part 4 – Telling the world

Introduction

Well, you’ve only gone and done it! You now have your own business… now what?

This article follows on from our article on Core Skills and will look at telling the world about your business and beginning to drive in some custom.

Telling the world Marketing

Marketing or advertising?

Often confused or seen as interchangeable, marketing and advertising are two different things.

Marketing

Marketing should focus on strategy.

Looking at the ‘market’ for your goods or services, where it is growing/declining, and developing your strategy to get the most from the best part of your market for the least input.

Marketing is an ongoing activity, but you should have already done enough to decide that your business is likely to be viable. Now is the time to begin to tell the world.

Advertising

Advertising is about promotional activities, whether traditional advertising in local papers or a social media campaign. This is the ‘doing’ part of promoting your business. Telling your potential customer base about your business, its products and/or services.

If you have chosen to register your business formally, you can expect to be inundated by companies trying to sell you the next amazing promotional gimmick… File those in the bin, and don’t be led into buying stuff you don’t need.

Most of the time, giveaways are just that… giving away your money with little hope of return. The simple way to deal with these is to ask yourself when was the last time you bought a product/service in your sector because you had a crappy logoed pen or block of branded post-it notes.

Stop and think about what led you to use a business for the first time. Was it a personal recommendation, Instagram, Google search, or Facebook post? Whatever it was, it worked for them. My guess is that it wasn’t from seeing a plastic pen.

Take this approach a little further and ask friends what made them use or buy from a particular business, especially if it is in the same sector as yours. See if they can remember how they found them. Gather as much information as you can (this is marketing) to help you decide on your strategy.

As an example, my business bank manager recommended a networking club to me, but I realised that it was too local. The likelihood of my networking there with potential buyers or influencers in my sector was virtually nil. Simply put, he didn’t understand my market. I later got introduced to a trade-specific group and joined that. These guys were talking to the same buyers as me, albeit about different products. Networking within that group was a great investment in my time, and over the years, I have sold on direct recommendation, and I have also recommended others in my sector to my buyers.

Likewise, spending a lot of money branding your business before you have a client base is vanity. Your logo means the world to you but nothing to anyone else… yet.

What are some affordable ways to advertise my small business?

If you’re working with a limited budget, don’t worry!

There are plenty of ways to promote your business without spending too much money. Social media platforms like Facebook, Instagram, and Twitter are free and allow you to connect with potential customers.

You could also create eye-catching posters or flyers and distribute them locally. And don’t forget to leverage your existing network of friends and family to spread the word about your business.

Is advertising on Google a good idea for a small business?

Yes, advertising on Google can be a very effective way to reach potential customers who are already searching for products or services like yours.

Google Ads is a popular and cost-effective advertising platform that allows you to target your ideal audience and pay only when someone clicks on your ad.

Which social media platform is best for advertising my business?

Facebook is a great all-around option with a broad user base and sophisticated advertising tools. Instagram is ideal for businesses with visually appealing products or services, while LinkedIn is better for B2B businesses. It really does depend on your target audience and the content you want to promote.

Researching and testing different platforms is important to see which ones work best for your business.

Should I invest in video content for my small business?

Absolutely! Video content is increasingly popular and can be a great way to showcase your products or services.

Consider creating short, informative videos that highlight what makes your business unique.

You could even collaborate with local influencers or create videos that provide a behind-the-scenes look at your business to build brand loyalty.

How can I measure the success of my advertising campaigns?

Metrics to track could include website traffic, social media engagement, and sales. It’s also important to measure your return on investment (ROI) by comparing the cost of your advertising to the revenue generated.

By monitoring your metrics, you can make informed decisions about your advertising strategy going forward.

Starting a Business – Part 2 – Business Money

Starting a Business – Part 2 – Business Money

Introduction

Following on from our first article in this series of Starting a business we’ll look at money.

There are a couple of grounded principles when understanding money in business.

The first is that ‘business money’ is not the same as personal money. Aside from who owns the money they have totally different values.

The second is that access to money and having cash are two different things .

In this article, we’ll look into these points in more detail.

Starting a business - your dream job

What is meant by Business Money?

When initially going self-employed for the first time, be it as a Sole Trader or a micro Limited Liability Company,  many people see business money as an extension of their personal money, and this is a mistake.

Personal money is used to pay for living, whereas business money is a tool put to work to help the business operate and/or grow. Business money can be viewed as a screwdriver for an electrician or fuel for a delivery van; without either, it becomes difficult to operate.

Business money also has a different value from personal money. For example, you might buy an inkjet printer for printing the odd document or photo etc., for home use, and you might spend £150 on it. For business, though, you might want a laser printer that is faster, and cheaper per page, but it might cost £600.

The dearer printer is likely to be faster, more reliable and more efficient, and because it is tax deductible, might work out to be a better investment.

The customer is important, but cash is king.

The adage that the customer is king sounds great and one to tell the customer, but the reality is that cash is much more important. Without cash, you cannot service your customers, pay your bills, pay yourself or your staff.

In truth, you will likely need a mixture of cash and credit. If you need equipment, maybe a new machine, you could, if you have it, pay in cash, but there are tax benefits and cash flow benefits of using some kind of credit or finance deal to pay for the investment.

As an investment, cash is a poor tool. Dormant cash in the bank is decreasing in value daily, so it makes sense to use it, right? But, use too much, and you run the risk of being asset-rich but cash-poor, which is one reason many new businesses fail.

As with everything, choices bring compromises.

Look at the table below, and you’ll see that where small payments may be made with funding options, thereby enabling your business to invest in better, more expensive equipment, you will pay more in the long run and might lose control of the equipment. On the other hand, using cash eliminates both issues but might mean that you cannot afford to actually run the business!

Funding Options

Funding Method Pros Cons
Cash Your business owns the equipment
No credit checks required
Directly affects your cash flow
If the business has yet to start trading you are using your own money
Credit Card Instant and generally includes insurance Probably the most expensive way to borrow money
Loan Your business owns the equipment May require a personal guarantee
Possible obsolescence before the end of the term
Overdraft Your business owns the equipment Like a loan but at a higher interest rate
More suited to very short term borrowing
HP Small, fixed payments make budgeting simple
Your business could buy the equipment at the end of the hire period with a ‘balloon payment’
More expensive in the longer term
Your business could be at risk if you default on payments as the equipment may be seized by the lender
Possible obsolescence before the end of the term
Asset Refinance You’re buying a bit of the machine with every payment
The equipment is the security for the loan
Your business owns the equipment with the last payment
The equipment needs to retain its value beyond the end of the term
Possible obsolescence before the end of the term
Finance Lease The lender owns the equipment and is responsible for its maintenance There is no option to own the equipment at the end of the term
Possible obsolescence before the end of the term
Equipment Lease The lender owns the equipment, but you have the option to buy it at the end of the term via a ‘balloon payment’ Restrictions may be applied as to the use of the equipment
Upgrades and/or modifications to the equipment are not usually allowedPossible obsolescence before the end of the term
Business Grants Free money and can increase your exposure Applications for can be very specific (age/region/sector/etc.) and time-consuming
Often require proof of work BEFORE you qualify
Often only offer to match the sum that you put into the project

Working Capital

As well as funding capital equipment, which may not apply to some businesses, you will certainly need operational cash (working capital).

Essentially, the cash that can be raised when needed, working capital can be seen as cash to pay your suppliers, put fuel in your vehicle, pay phone bills, pay subscriptions for web hosting, pay for business insurances, buy business cards, flyers, local advertising, etc. On top of this, you will also need to pay yourself, and any staff, and build a buffer to allow for dry periods… and they will come. You will need to make allowances for being off-sick or having family holidays [you will probably not qualify for SSP].

It is a truism that most startups cannot afford to cover their cash cycle from the beginning.

This is why I say that ‘Cash is King’… No cash = No business!

Types of access to cash

 

Cash Instantly available and costs nothing The money lies dormant unless utilised and is not working FOR your business
Credit Card Instant and generally includes insurance Probably the most expensive way to borrow money
Bank Loan Establishes a good credit line with your bank Almost certainly requires a personal guarantee, often involving a charge on your house.
Overdraft Useful if you generally have a positive balance in your current account. Like a loan but at a higher interest rate
More suited to very short-term borrowing
Peer-to-Peer Lending

An initiative where the public becomes the lenders and earns a return on their capital. Lending rates are, generally better than high street banks.

See Funding Circle as an example.

Not suitable for startups.

Invoice financing

AKA Factoring

Instant payment of your invoices upon presentation.

Very good for positive cash flow.

Debts and late payments do not affect your credit rating.

Your accounts receivable are managed for you by the financing company.

Repayment is taken from the money received from your customer.

Some plans do not allow you to selectively use factoring, it is all or nothing.

It can be difficult to put your business onto normal terms at a later date as you become dependent upon the cash flow.

The financing company may refuse to provide credit to your customer.

Typically more expensive than traditional borrowing.

 

business money - images of GBP Sterling

As you can see from the above, there are many options for financing your business. The skill is in:

  1. retaining enough cash to allow the business to trade
  2. investing in what the business NEEDS to grow
  3. being canny about the methods you’ll use to source the required funding

That’s business money. Let’s take a look at the next step… administration and core skills, in part 3

Starting a Business – Part 1

Starting a Business – Part 1

Introduction

You’ve pondered, perused and prevaricated and now you’re ready to strike out on your own; to make your own path and work for yourself… you’re going to be starting a business!

Make yourself a cuppa and spend some useful time learning from those that have been there before. This article is the first in a series that will help explain and demystify the process of starting a business, in plain English… Let’s go!

Starting a business - your dream job

First things, first

Before doing anything, you need to consider the long-term, which means defining the format of your business.

  • Essentially, will your business be something you may want to sell in the future?
  • Will your business need considerable investment in capital equipment?
  • Will you cover all risks yourself, or do you need to limit your risks?
  • Are you starting your business alone or with one or more partners?

Do I need to tell anyone that I’m starting my business?

The short answer is ‘Yes’. Whether starting your own gardening service, or an import/export business you will need to tell HMRC for tax and employment purposes and you may need to register your business with Companies House. If you think your taxable turnover is going to exceed the VAT threshold you will need to register for VAT, regardless of the format of your business.

The UK VAT threshold is currently £85,000 (October 2022) but is subject to changes so keep an eye on the level on the government website here.

Business Structure

In the UK there are four main types of recognised business structures:

  1. Sole Trader
  2. Partnership
  3. Limited Liability Partnership
  4. Limited Liability Company

Structure Options

Structure Main Features Tax Responsibilities
Sole Trader
Trading As (T/A)

Truly independent and working for yourself.

There is no business that can be sold or sued.

You submit an annual tax Self-Assessment to HMRC You must notify HMRC if going self-employed
Partnership You and your business partner(s) are equally liable for the business’s debts or claims made against it Each partner is responsible for their own Self-Assessment Each partner must notify HMRC if going self-employed
Limited Liability Partnership
(LLP)

Minimum of two partners.

You are protected from the business’s debts (or claims) and your partner’s debts (or claims) above your limited liability.

You remain, generally, a self-employed contractor to the LLP

The LLP pays Corporation Tax and each partner deals with their own Self-Assessment

Registered with Companies House.
File annual returns with HMRC and Companies House.

Have an LLP agreement that describes how the business will be run.

Limited Liability Company
(LTD)

Your business has its own legal identity and its own legal responsibilities.

You are protected from the business’s debts (or claims) above your limited liability.

You, generally, become an Office Holder of your business for employment law purposes but may come under PAYE for salary / HMRC purposes for the non-Office Holder element of your job.

Corporation Tax for the LTD and PAYE for each director (generally) that is an employee and Self-Assessment for the role of Office Holder

Registered with Companies House.

File annual returns with HMRC and Companies House.

Nice and Simple

Essentially, as a Sole Trader, you can just start working and begin billing for your work, something suited to someone that is providing a service that doesn’t require a large investment in equipment or stock. Just set aside enough of your earnings to pay your taxes, print some business cards and you’re in business. The same goes for a partnership but you should have some kind of written agreement about who does what and how money is split, etc.

Everything is nice and simple… but.

A local engineering firm began as a Sole Trader over 30 years ago, investing in more and more CNC equipment etc., but, when it came to retirement for the founder there was no business to sell or even to pass on to his son, just a collection of machines that were personal property. Throughout the decades, the founder had been exposed to 100% of the risks when financing equipment and potential bad debts that could lead to him losing his home etc.

painting and decorating tools
Starting a business - electrician's tools

Formal structuring

The alternative to ‘nice and simple’ structures are the LLP and LTD routes. Here you will need to form and register your business with Companies House. You will be required to formally declare the names and roles of each person (partner or director/company secretary). You will also need to confirm these people annually and record any additions/removals, and, of course, submit annual financial returns.

The upside of the formal structure is that you are separated from the liabilities the business may develop. Any supplier providing credit is doing so to the business entity, not to you. Any claims will be against the business entity, not you, provided that you execute your role as Office Holder correctly, legally, and ethically. And, because the business is an entity in its own right, it can be sold/transferred.

barbers at work
starting a business - signing a contract

That’s the structure side of your business. Let’s take a look at the next step… money, in part 2